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Hello, I’m Darren

My focus is on crafting collaborative solutions fueled by data and user insights. Through the application of UX design and principles, I strive to enact meaningful change that benefits both end users and company objectives. It’s the intersection of innovation and empathy that drives me forward in my work.

Case Study

NICE Supervisor

Click to explore the case study, showcasing the journey from a whiteboard concept to a pivotal feature within the NICE CXOne platform.

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Personal Project

Discover how surprising user feedback shaped a versatile solution for multiple user types in this case study.

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Some of the projects I have worked on

I feel incredibly privileged to have designed with exceptional teams on a multitude of remarkable products. Whether it's been with startups or enterprise-level organizations, I've had the opportunity to develop scalable solutions that have delighted customers. Here are a few examples:

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Max (My Agent Experience)

Serenova Supervisor

Matt

I have worked with Darren at two different companies focused on cloud customer experience solutions. Beyond being a great person and fun to work with, he is an incredible talent and key asset for those looking to improve their user research, UI design and overall usability.

Matt Despain

VP of Product Management
NICE CXone

Dan

I am deeply impressed with Darren’s personable, friendly, easy-going nature and his great sense of humor. To say that he has amazing people skills is an understatement. This is a key trait for user interactions during usability testing.

Darren adapts to new challenges and if he does not have the answer he takes initiative, learns, and solves. Never afraid to explore, and is always open to collaborative ideas.

Dan Phillips

Senior Director of User Experience
NICE CXone

Rich

Darren is an accomplished graphic designer with an eye for creative design and balance. He is respected by his peers for his professionalism, cool, and tempered demeanor. I've worked with Darren at two different company's and he has been an immense pleasure to work with. I enthusiastically recommend and respect Darren for his creativity, design, and team-enhancing skills!

Rich Nelson

Director of Global Ecommerce
LifeWave Corporate

Carson

I've had the pleasure of working with Darren early in his career, and I quickly realized the talent and ability he has. In the years since, I've watched his career advance and gain additional skills in ux and design. Darren was always upbeat and easy to work with. He's solutions oriented, and able to take feedback and apply it. As a director in creative and marketing, I'm sure his teams enjoy working with him to accomplish organization objectives. Darren is a versatile asset. I'd recommend him to anyone looking for a skilled creative marketing talent, and ux design lead.

Carson Poppenger

Founder & CEO
Squeeze

Stephen

I’ve had the chance to work with Darren at three different companies, and every time, he’s been a standout collaborator and a huge asset to the Product Team. He’s contributed to several large-scale redesign projects, including complex CCaaS solutions—some of the most challenging applications to work on.

Darren is incredibly well-rounded in all facets of the design process—from user research and data gathering to journey mapping and prototyping. In today’s landscape, where UI/UX roles demand more than just design skills, Darren brings not only technical expertise but also the ability to translate complex problems into intuitive, user-centered solutions that drive real-world results.

Stephen Crane

Senior Product Manager
NICE CXone

My Strengths and Expertise

Passionate about simplicity and innovation, I bridge business goals with user satisfaction, specializing in turning complex challenges into enjoyable experiences. I see making technology accessible as a mission, not just a job. By orchestrating collaboration between UX principles, product roadmaps, development requirements, and user needs, I ensure exceptional products that truly meet user needs. I also enjoy mentoring design teams, sharing the UX process, and fostering continuous learning.

Passion and Commitment

Being a strong advocate for team and initiatives that matter to users.
Consistent dedication and perseverance, even in the face of challenges.

Contemplative and Analytical Approach

Providing well-thought-out insights and solutions to complex problems.
Encouraging open dialogue and discussion through clear communication to explore different viewpoints and ideas.

Inclusive and Empowering

Promoting team members' professional growth and well-being.
Showing empathy and understanding for colleagues' perspectives and needs.

Advocacy and Collaboration

Collaborating effectively with others, fostering a sense of teamwork and collective achievement.
Showing empathy and understanding to resolve team conflicts and challenges.